“Make the customer the hero of your story“

The support services of iVitesse make services proactive, highly personalized, and more importantly, business aligned. Our minimal TAT (Turnaround Time) will help you to resolve issues faster so that you can focus on your core business area. By choosing iVitesse, you can achieve cost effective technical and services support that will help improve customer satisfaction, along with greater quality of customer support.

Few of the Key Distinguishers of our services are:
  • Ability to provide technical support to all the levels of issues in terms of their sevirities
  • Multi-tasking while prioritizing and managing many open cases at one time with the help of efficient team and technological infrastructure
  • Cultural understanding of user base to provide appropriate responses
  • Consistency of approach and knowledge retention
  • Extended support with generation of reports and providing including procedural documentation.
  • Roll-out of new applications.
  • All-inclusive service: support, troubleshooting/research, escalation and resolution
  • Subject Matter Experts
      - Troubleshooting and research
  • Establishing a good and synergetic working relationship with all the stakeholders

Support Offerings

  • STB Technical Support

  • IT Maintenance

  • Software Support Solutions

  • IT Multivendor Support

  • Remote Support

  • On Site Support

  • 24/7 Live

  • Incident Management

  • Review & Escalation

  • User Satisfaction Analysis

  • Knowledge Base Development

Customer Support Services