Ivitesse

Products

		Enterprise IT Solution

		Enterprise business event alarm system (Ebeas)

Business processes are to be completely improved and standardized, while customer proximity becomes increasingly important. At the same time, companies need maximum flexibility to be ready to respond to future market requirements. All this with long-lasting success is achieved by using proved Enterprise IT Solution.

Companies are no more looking for technology solutions. They prefer process to be simulated through enabling technology. Thus technology is just enabler, the core is process. And we call it Process oriented IT Solution and services (POISE).

For more than a decade Ivitesse has helped many companies to further improve, integrate and optimize their existing processes getting them maximum advantage of huge investments done on technology.

	E-beas Flyer

		Issue Tracker

Ivitesse offers a diverse range of custom customer service software solution for different business requirements. We have the flexibility to engage closely with your business requirements and issues generating out of it, and significantly cut costs. With a strong technological background and domain knowledge, we are poised to offer our flagship customer relation tool – Issue Tracker System.

With Issue Tracker System we have helped businesses to improve their customer relations while enhancing the accountability. The system measures efficiency of an employee based on issue resolution and response time, resulting improving customer response time and making your business more productive.

We have development and deployment experience for various industry segments like manufacturing, automotives, construction; fulfilling their specific requirements from CRM to real-time issue tracking. With our Internet enabled Issue Tracker System we offer:

Automated Email/SMS
Auto escalation mechanism
Service Level Agreement
Calculation of CSI based on customer feedback
Role based accessibility
Dynamic reporting

		PPC

Ivitesse offers high-end Enterprise Software Solution, which includes JD Edwards Enterprise One (One World) and Enterprise World (World Soft) product suite. Our wide scale functional and technical expertise and proven best practices enable clients accelerate their ROI and realize maximum value from their JD Edwards implementations. Ivitesse leverages its strengths in SMB Enterprises with prime focus on industry verticals like Manufacturing, Automotive and Engineering.

Getting the maximum out of your IT business application investment depends on how effectively those applications are integrated with your functions. Our time-tested application integration and implementation capability enables to deliver seamlessly integrated solutions that increase the value of technology investments. With a dependable implementation partner, you can perfectly streamline business processes and improve the bottom line.

Ivitesse offers a number of comprehensive JD Edwards Solution and Support services.

Package Implementation and Rollout
Post Implementation Support and Maintenance
Product Extension and Integration

Package Implementation and Rollout

Our expertise includes managing transitions from legacy systems or multiple application environments to fully integrated JD Edwards solutions. Backed by robust implementation methodology and tools, the Ivitesse team collaboratively undertakes project planning, business study, requirements gathering, gap analysis, system design, configuration, customization, interface design, report writing, data conversion, testing, training and rollout.

Post Implementation Support and Maintenance

Ivitesse offers JDE support and maintenance service. Using JDE internal tools. We track, resolve, and close service requests to the customer's satisfaction. We provide additional JDE support for troubleshooting issues, handling user inquiries, and answering how-to questions. We also help in remote customizing your JDE system. With Ivitesse you will get anytime direct access to an experienced team of JDE experts.

Product Extension and Integration

To deliver true value to the organization, the JD Edwards system has to be extended and integrated with many other internal and external systems like hardware platforms, operating systems, databases, GUIs, middleware and other software technologies. They may interact with the JD Edwards system in a variety of ways. Ivitesse makes it easier integrating JD Edwards with these systems.

		Oracle E-Business suite

Ivitesse with its extensive experience across industries and diverse enterprise functions offers a comprehensive end-to-end Oracle E-Business implementation, system integration and rollout solution. With our implementation methodology we ensure that overall business strategy meet the enterprise objectives generating a quick ROI.

Our Oracle E-Business Solution covers the full spectrum of services through all major business functions. Ivitesse implementation service includes:

Business Study
Gap Analysis and Process Mapping
Product Customization
System Integration
Data Conversion
User Training
Installation and Set-up
Localizations

SAP Solutions

Ivitesse SAP Solutions are best suited for small and medium businesses who normally operate with limited number of senior staff. We help organizations with resource constraints to match and mix successful implementation with post-implementation services such as support, business study, implementing offshore and onsite solutions, customization, system management and upgrade services. We have demonstrated excellence in providing world-class seamless SAP services & solutions enabling businesses to gain an edge over competition and accelerate ROI.

Decades of experience helping our clients meet unique business challenges is an asset we put to work every day helping them realize maximum value from our SAP implementation projects.

Offerings:

Clear articulation of SAP best practices and its value propositions.
Analysis of the present business processes in use
Developing business cases for selection of appropriate solution
Guidance on project scope definition and selection of an execution partner
Implementation support and hand holding.

We also extend our support once you go-live, into a full range of SAP-related services including:

Optimizing best practices by addressing processes, people, business drivers and technology to improve business values
Providing various support levels after implementation
Issue and SLA management through our internally developed web-based Issue Tracking Tool.
Access to a team of experienced business and SAP experts (COE) for any specialized support
Application up-gradation services, Roll-out services and functionality enhancement services.

Apart from our SAP best practices knowledge, our strong domain and business function knowledge in finance, costing, sales, distribution, production planning, quality management, plant maintenance and materials management ensures that our clients get maximum returns out of our association.

		Post-implementation Support

Ivitesse also offers support services after implementation focusing on a structured approach to solve time-sensitive and critical issues.

Offers SAP application maintenance support for errors in the systems
Use of SAP’s internal tools to help in resolution of problems
Tracks, logs, resolve and close requests by the customer to their satisfaction through our Issue Tracker.
Help-desk support to handle user queries, trouble shoot and answer how-to questions
Specialized services for Customizations and enhancements
Access to team of experienced SAP developers
Services such as design and project service, ABAP programming and application configuration are provided
Enhancements to current application modules, development of customized applications/ reports, data conversions, performance analysis and audit services are included

		Systems Management

At Invitesse, an Issue Tracking Tool helps us to manage Issues and SLA’s so as to give you better control and higher returns.

Remote Issue logs by the client users
Automatic assignment of issues to experts/ consultants for diagnosis and resolution
Maintenance of communication trails between the consultant and users
Escalations as per SLA
Management reporting of support performance
Maintenance of resolution history

Oracle & JD Solutions

		Oracle Solutions

With wide ranging experience across several industries and varied functions we at Ivitesse offer an end-to-end implementation of Oracle E-Business Suite, rollout solutions and system integration services. With our implementation methodology we ensure that overall business strategy meet the enterprise objectives generating a quick ROI.
Our Oracle E-Business Solution covers the full spectrum of services through all major business functions. Ivitesse implementation service includes:

• Business Study
• Gap Analysis and Process Mapping
• Product Customization
• System Integration
• Data Conversion
• User Training
• Installation and Set-up
• Localizations

		JDE Solutions

Ivitesse offers high-end Enterprise Software Solution, which includes JD Edwards Enterprise One (One World) and Enterprise World (World Soft) product suite. Our wide scale functional and technical expertise and proven best practices enable clients accelerate their ROI and realize maximum value from their JD Edwards implementations. Ivitesse leverages its strengths in SMB Enterprises with prime focus on industry verticals like Manufacturing, Automotive and Engineering.
Getting the maximum out of your IT business application investment depends on how effectively those applications are integrated with your functions. Our time-tested application integration and implementation capability enables to deliver seamlessly integrated solutions that increase the value of technology investments. With a dependable implementation partner, you can perfectly streamline business processes and improve the bottom line.
Offerings
Ivitesse offers a number of comprehensive JD Edwards Solution and Support services.

Package Implementation and Rollout
Post Implementation Support and Maintenance
Product Extension and Integration

Package Implementation and Rollout

We successfully help clients to transition from different application environments and integrate it to JD Edwards solutions. Supported by robust tools and execution methods, the expert team at Ivitesse undertakes planning of the project, business study, gap analysis, system design, customization, configuration, report writing, interface design, data conversion, training, testing, go-live and rollout.

Post Implementation Support and Maintenance

Product Extension and Integration

Ivitesse, we believe in delivering maximum values to our clients and make it easier to integrate JD Edwards solution with your other systems. JD Edwards solution has to be integrated and extended with other external and internal systems such as hardware platforms, databases, operating systems, middleware, GUIs and other technologies.

CAPS (Capacity Planning and Scheduling)
Uncertainty in product markets makes capacity planning a difficult exercise. In a job shop setup times are sequence dependent under minimization of the maximum completion time. The problem of finding robust solutions for such scheduling problems is of utmost importance. In such environments it is often necessary to reschedule the existing plan due to various failures. Thus a quality robust solution, which can be modified easily according to a change in the environment, may be more valuable than an optimal solution, which does not allow easy modifications.

Ivitesse offers a flexible, robust and realistic solution to production planning considering machine capacity, pre-defined schedules and customer priorities. The CAPS software ensures you have complete control of your capacity scheduling activities at all times.

CAPS is one of the industry’s most powerful job shop management solution. This is a view shared by one of our esteemed customers – and confirmed by independent analysts.

Advanced IT Services

Anyone can think. With resources one can consult. Ideas are just the beginning of progress. There must be a drive to act on those ideas. Our Advanced IT Services start with precision thinking, articulated by expert designers, followed by seamless execution, and we don't stop until the job is done. We do not deliver just solution, we ensure success, always.

Custom Application Development
Leveraging its state-of-art offshore development center in India, Ivitesse provides enterprises the advantage of custom software application development outsourcing.
At Ivitesse you get expert guidance in custom enterprise application design, develop, integrate and implement services for organizations that seek to enhance or create new business solutions.
We employ flexible methods to develop and maintain applications depending on the specific organizational requirement and project needs of our clients. While determining the required method to develop appropriate software for a project, we look into issues like:

We offer clients the benefit of our thorough knowledge of industry, technology components, software tools, enterprise application integration techniques, and multi-platform environments to create optimally integrated systems that support business and technology requirements.
Ivitesse assists clients from initial requirements definition, to architecture design, application selection and integration, and development and deployment. Our expertise includes:

Upgrade and Migration (Technology Transformation)
Constant evolutions in IT make it increasingly difficult to keep you updated and equipped for new challenges. Organizations at some time face the problem of shifting their existing systems to the world of universal computing while still retaining the advantage of conventional and established business models. That's where Ivitesse appears its Upgrade and Migration Services. Our time-tested services help our customers by transforming their legacy information systems into strategic enablers that support the growing needs of their businesses. With these services, Ivitesse can update technology effectively and quickly. A flexible and cost effective infrastructure gives you ample time to focus on your business needs.

At Invitesse we aim to provide you with faultless upgrades of your systems and also take care to plan, install, test and provide support to you. There is bound to be a reduction in your costs for maintaining your upgraded system. Our customizable service levels meet your organization's unique needs and goals, including coverage for different time and geographical zones.

Business Process Re-engineering (BPR)
In today’s intense competition, operational efficiencies, cost concerns, revenue pitfalls and growth management are the major concerns for most of the organizations. Business Process Reengineering (BPR) aims at improving process efficiency with respect to a set of performance metrics within the organization.

BPR services at Invitesse focus on efficiency and endeavor to attain radical improvements using redesign techniques and process analysis. Recognizing the fact that not all organizations are at the same level of process maturity, Ivitesse offers different levels of engagement within the spectrum of BPR to meet the different objectives of its customers.

To execute the BPR projects, Ivitesse follows a comprehensive methodology that has six phases namely, Initiating changes, envision new processes, process diagnosis, reconstruction, process monitoring and process redesign.

Process Enhancement and Optimization (PEO)
Companies operate under tremendous pressure to achieve more with less. As businesses look to deliver enhanced value proposition to stakeholders, the organisations take a sharper and evolving view on making processes to deliver beyond maximum.

Ivitesse helps organizations achieve these goals. Our PEO offerings combine deep industry expertise, measurable process enhancement, and technology capabilities that adapt our services to your unique business environments. We take care to match your requirements while being efficient and save extra costs which come from our balanced approach to technology and business needs. As a result we provide clients with optimized work processes and a high degree of productivity and efficiency.